OCC Updates Customer Assistance Group Address

Author: Steve Shepherd, CRCM

On May 9, 2022, the OCC (Office of the Comptroller of the Currency) published a final rule that modified the Customer Assistance Group Address found within 12 CFR 14, 12 CFR 25, 12 CFR 128.5, and 12 CFR 1002.9(b)(1).  This address is used in the bank’s CRA (Community Reinvestment Act) notice, Equal Housing poster, and ECOA (Equal Credit Opportunity Act) notices. The ECOA notices affect the addresses used on certain ECOA disclosures including denial notifications. The updated address has changed to P.O. Box 53570, Houston, Texas 77052.
 
Follow the applicable address based on the bank’s asset size and/or geographic location for the CRA notice requirements. Please see the following URL for clarification: https://www.occ.treas.gov/news-issuances/bulletins/2021/bulletin-2021-35.html. CRA notices will also need to include an email address which consumers can utilize for CRA contact at the OCC. The email address for all OCC banks is [email protected].
 
ECOA Notice: OCC banks with less than $10 Billion in assets
Office of the Comptroller of the Currency
Customer Assistance Group
P. O. Box 53570
Houston, TX 77052
FHA Notice:
Office of the Comptroller of the Currency
Customer Assistance Group
P. O. Box 53570
Houston, TX 77052
 
For more information, please visit the following URL:
https://www.occ.gov/news-issuances/bulletins/2022/bulletin-2022-15.html